Refund policy

• 10% handling fee for any returns Including courier fees.
• If you are not happy with your purchase, you can return it to us (unless stated otherwise due to a SALE.)
• We are happy to do a refund if it is still in the same condition as when purchased and reported within a 3 day period.
• Each ITEM is handmade and is unique - colours and textures of products may look slightly different to the product images because of this. If you want to be 100% sure of the colour / texture of the item, please email us and we will send real life images to you before the purchase. We cannot be held liable if the products colour/texture is not exactly the same as the image on the website.
  
• We reserve the right to refuse a return / refund, if the unwanted product is returned damaged or not in the original state of purchase
• The product can be couriered back to our studio or dropped off.
• You need to have your original or electronic receipt of purchase.
• If you are situated outside of Johannesburg or internationally, please contact us info@yamkelaisintu.co.za to get our returning address before sending back the items.
• We won’t be able to refund you any import taxes or duties incurred and International customers will need to cover the return shipping costs. Please note that YAMKELA ISINTU can’t be held responsible for damages incurred during the shipping process.
• Refunds will be made on receipt of the returned item and via EFT (local) or PayPal (international).
• No returns on internationally held debit cards.
• International clients can only be refunded on credit card transactions within 48 hours or alternatively cash to the purchase amount in ZAR.
• No refunds or exchanges on custom orders